Frequently Asked Questions

Where do you deliver?

House of Usayd serves customers internationally where a delivery option is available at checkout. Enter your delivery address at checkout to confirm availability, rates and delivery methods for your destination.

How long will my order take?

Delivery estimates vary by product, destination and fulfilment partner. Please check the estimate shown for the item and at checkout before ordering. Seasonal demand may affect carrier times during November and December.

Will my whole order arrive together?

Not always. Some products may be fulfilled separately and can arrive in more than one parcel.

Can I track my order?

Where tracking is available, details will be sent after dispatch.

How do I return something?

Please contact us before returning an item. We will provide the correct return instructions for your order.

What size should I order?

Please use the size information shown on each product page. Sizing can differ between products, so we recommend checking the measurements rather than relying only on your usual size.